• Scope of service:

    The applicable period for the Limited Warranty begins from the later of either: (i) the original purchase date of the product from an authorized Segway Dealer; or (ii) the activation/registration date of the Product through the App. The original purchase receipt for the purchase of your product and the first registration date are the documents defining the Limited Warranty. Please retain this document and the original purchase receipt to preserve your warranty service.

  • How to obtain after-sales service:

    During the warranty period, if the product cannot achieve the guaranteed function, please contact Segway's customer service to obtain the corresponding after-sales service. We may not provide after-sales service in some regions, and the content of the after-sales service policy may vary from place to place. Charges may apply for services outside the normal scope of services. Please contact the nearest authorized Segway dealer when your Segway product requires maintenance, warranty service or repair. The warranty is limited to the replacement or repair of an original defective part. This replacement or repair under warranty can only be done through an authorized Segway dealer. The assessment is done by the authorized Segway dealer.

  • The liability of the manufacturer:

    Segway is limited exclusively to the warranty such as described. The buyer can in no way claim reimbursement of material or physical damage, loss of pleasure or income, transport or accommodation costs, towing or shipping costs nor termination of his purchase contract.

    For local specific information, please send an email to our official customer service email: